The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
We can custom make just about anything as a special order.
As far as personalization, I do not have an embroidery machine, but I can stitch small letters on my machine, like onto a dog bandana.
Your items will be packaged for shipping with the utmost of care. If you would like your purchase to be gift wrapped, just let us know in the "note to shop" section when placing your order. (No extra charge!)
Our turn around time is fast. Most orders will ship the same day or in one day, if placed before 3:00 EST. Special orders will ship as soon as the transaction is completed.