Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
  • Send you personalized announcements of local events our shop will attend near you.

Frequently Asked Questions

Custom and personalized orders

We can custom make just about anything as a special order.
As far as personalization, I do not have an embroidery machine, but I can stitch small letters on my machine, like onto a dog bandana.

Gift wrapping and packaging

Your items will be packaged for shipping with the utmost of care. If you would like your purchase to be gift wrapped, just let us know in the "note to shop" section when placing your order. (No extra charge!)

How long does shipping take?

Our turn around time is fast. Most orders will ship the same day or in one day, if placed before 3:00 EST. Special orders will ship as soon as the transaction is completed.

Legal imprint